What Information We Collect and Why
When you open an account with us, we collect the details you submit during registration — your name, email address, phone number and account credentials. If you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount
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to reconcile your account balance and comply with our internal audit process. We do not store your full bKash PIN or Nagad PIN; those stay between you and your mobile wallet provider. We also collect device and browser data — your IP address, the type of
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device you use and session timestamps — to detect unusual login attempts and keep your account safe. When you contact support, we log the conversation so our team can follow up accurately. We retain account records for as long as your account remains active and for
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a further period required by our internal data retention schedule. If you close your account, we begin the deletion process for non-essential data within a reasonable time frame. All data handling is subject to the laws of the jurisdiction in which you access our platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.